Learning End-to-End Goal-Oriented Dialog

International Conference on Learning Representations (ICLR)

Abstract

Traditional dialog systems used in goal-oriented applications require a lot of domain-specific handcrafting, which hinders scaling up to new domains. End-to-end dialog systems, in which all components are trained from the dialogs themselves, escape this limitation. But the encouraging success recently obtained in chit-chat dialog may not carry over to goal-oriented settings. This paper proposes a testbed to break down the strengths and shortcomings of end-to-end dialog systems in goal-oriented applications. Set in the context of restaurant reservation, our tasks require manipulating sentences and symbols in order to properly conduct conversations, issue API calls and use the outputs of such calls. We show that an end-to-end dialog system based on Memory Networks can reach promising, yet imperfect, performance and learn to perform non-trivial operations. We confirm those results by comparing our system to a hand-crafted slot-filling baseline on data from the second Dialog State Tracking Challenge (Henderson et al., 2014a). We show similar result patterns on data extracted from an online concierge service.

Latest Publications

Sustainable AI: Environmental Implications, Challenges and Opportunities

Carole-Jean Wu, Ramya Raghavendra, Udit Gupta, Bilge Acun, Newsha Ardalani, Kiwan Maeng, Gloria Chang, Fiona Aga Behram, James Huang, Charles Bai, Michael Gschwind, Anurag Gupta, Myle Ott, Anastasia Melnikov, Salvatore Candido, David Brooks, Geeta Chauhan, Benjamin Lee, Hsien-Hsin S. Lee, Bugra Akyildiz, Max Balandat, Joe Spisak, Ravi Jain, Mike Rabbat, Kim Hazelwood

MLSys - 2022