What makes a good conversation? How controllable attributes affect human judgments

North American Chapter of the Association for Computational Linguistics (NAACL)

Abstract

A good conversation requires balance – between simplicity and detail; staying on topic and changing it; asking questions and answering them. Although dialogue agents are commonly evaluated via human judgments of overall quality, the relationship between quality and these individual factors is less well-studied. In this work, we examine two controllable neural text generation methods, conditional training and weighted decoding, in order to control four important attributes for chitchat dialogue: repetition, specificity, response-relatedness and question-asking. We conduct a large-scale human evaluation to measure the effect of these control parameters on multi-turn interactive conversations on the PersonaChat task. We provide a detailed analysis of their relationship to high-level aspects of conversation, and show that by controlling combinations of these variables our models obtain clear improvements in human quality judgments.

Latest Publications

Sustainable AI: Environmental Implications, Challenges and Opportunities

Carole-Jean Wu, Ramya Raghavendra, Udit Gupta, Bilge Acun, Newsha Ardalani, Kiwan Maeng, Gloria Chang, Fiona Aga Behram, James Huang, Charles Bai, Michael Gschwind, Anurag Gupta, Myle Ott, Anastasia Melnikov, Salvatore Candido, David Brooks, Geeta Chauhan, Benjamin Lee, Hsien-Hsin S. Lee, Bugra Akyildiz, Max Balandat, Joe Spisak, Ravi Jain, Mike Rabbat, Kim Hazelwood

MLSys - 2022